Madeline Washington, MAIS

Operations Manager

Madeline Washington, MAIS

Operations Manager

Madeline Washington is an accomplished executive with more than 25 years of experience and expertise in financial management, administration and operations management, vendor management, and information systems for private and public organizations.

Washington has successfully implemented and directed projects and systems in different managerial capacities, such as Chief Financial Officer, Chief Controller or Finance/Management Information Systems Director, overseeing retail sales in excess of $1 million, a public company’s financial operations worth at least $50 million, a portfolio of construction contracts valued at more than $20 million, and day-to-day operations of an organization involving more than 100 employees.

Washington is currently assigned as the Operations Manager responsible for the day-to-day performance of the Alliance for Toll Interoperability Hub (“ATI Hub”). This entails complete, timely and accurate daily reconciliation, monthly invoicing and payments, and regular reporting of performance, financial transactions, receivables and payables, disputes and settlements. She also manages the resolution process for customer inquiries received by phone, mail, fax or email regarding account maintenance, disputes and billing/invoicing. In addition, she monitors and provides system-level support for a multi-user operating system that includes the online service portal to ensure accurate and timely transaction processing under the ATI Hub business rules.

As Operations Manager, Washington manages the accounting and financial reporting processes, including tax and other regulatory requirements impacting operations. She interacts with project management at all levels and remains connected with the rest of the organization and clients.

Washington received her bachelor’s degree in Accounting from Florida State University, and her master’s degree in Accounting and Information Systems from the University of West Florida.

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