The Egis Walk-In Center Customer Experience
In every Egis tolling operations, our walk-in centers act as a convenient, time-efficient and secure site for customers to perform multiple transactions. Our walk-in centers provide a welcoming atmosphere. Queues are managed using an electronic numbering system, so customers can sit in our walk-in center (WIC) lounge area and continue with their personal business while waiting for their turn with a WIC Agent.
We install electronic communication boards that dynamically display important announcements, news, and updates regarding business rules; notifications; new processes; change in requirements; or more information about our products and services. We seek alternative self-service solutions, e.g., kiosks and drop-boxes, as a means for the customers who want to pay their bills and go.
We have learned – after 25-plus years starting up WICs – that customers prefer to go where they can accomplish many things quickly within one stop. As a business standard, our WICs enable customers to perform the following necessary activities:
- Payment and Violation Processes
- Account Set-Up and Maintenance
- Tag/Transponder Transactions
- Vehicle Information on Account
- Statements or Other Correspondences
- Customer Disputes
- Customer Queries, Feedback and Complaints
We incorporate all necessary security devices and policies in adherence to PCI and PII Compliance standards. Our real-time solution uses a digital platform that transmits payments electronically to the clearinghouse and armored transport to secure and transport cash funds from each of the WICs to the designated bank.